With increased construction and building tear-downs happening across from the house, and in Vancouver in general, a pest issue at the house has occurred. The technician from Local Pest Control that conducted the inspection and first service is very professional, tactful, friendly, positive and thorough. Simon asked probing questions and showed genuine interest in the information residents shared. He continuously shared knowledge about various pest-related issues as a way to explain measures that need to be taken to resolve the issue. Simon is very positive, understanding and encouraging. When I booked the appointment, Local’s representative was also very inquisitive and asked probing questions to better understand my situation and was able to provide insight and recommended a reasonable strategy/program that we have just started. I feel confident the pest issue will be resolved!